Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your physical, non-customised hardware item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags intact, and in its original premium packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@spindriftmedia.com. Please note that approved returns will need to be sent to the following address: 

Spindrift Motorsport Limited  
E4 Premier Business Centre, Speedfields Park  
Fareham, Hampshire, PO14 1TY  
United Kingdom  

If your return is accepted, we will send you detailed instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the item is defective. We highly recommend using a tracked and fully insured shipping service, as Spindrift Motorsport Limited cannot be held liable for items lost or damaged in transit. Items sent back to us without first requesting a return will not be accepted. 

Damages and Transit Issues (48-Hour Policy) 
Please inspect your order immediately upon delivery. Due to strict manufacturer warranties, any transit damage, defects, or fulfillment errors must be reported to us at shop@spindriftmedia.com within 48 hours of the tracked delivery time, accompanied by photographic evidence. We cannot accept liability for damage or errors reported outside of this 48-hour window.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned under any circumstances. This includes:
* Custom products & bespoke commissions: Customized hardware, personalized items, or special orders. Once a Technical Elevation blueprint is signed off or hardware has been specifically secured for your commission, these items are strictly non-returnable, including for incorrect sizing choices. It is the customer's strict responsibility to ensure correct sizing prior to ordering.
* B2B (Business-to-Business) Transactions: Orders placed by registered companies, race teams, or corporate entities are supplied on a strict business-to-business basis. We do not operate a "sale or return" policy for B2B transactions. Returns for incorrect sizing will not be accepted.
* Digital assets, website designs, and software services.
* Gift cards and sale/clearance items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This applies strictly to standard, non-customised hardware. Your item must be in the exact same condition that you received it, unworn or unused, with tags, and in its original packaging. Custom-painted or personalized items are legally exempt from this cooling-off period once work has started.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@spindriftmedia.com.